CONFLICT RESOLUTION & RELATIONSHIP MANAGEMENT...
Appropriate Resolutions for life’s relationships.
Assumptions… otherwise known as judgements….ours and theirs.
Never assume you KNOW what is real, including intent, remain curious, and get confirmation. Clarity, clarity, clarity!
Perceptions… what WE ‘SEE’ through OUR lenses, our observations.
These are almost always filtered by us and are often different to what THEY SEE (AND EXPERIENCE), also filtered.
Expectations… hopes, aspirations, wants, needs, fears and <what else ????>.
Expectations may also be skewer a person's view, and is often based on past experiences, both positive and negative. In conflict as elsewhere, expectations may become self-fulfilling prophesies.
Solutions… How people try to get their needs satisfied, also seen as 'positions.
Positions, their preferred solutions, are also where people often go first as they try to get in those 'first and last' words, even without knowing what's really at issue. Defence of their solutions is also often THE priority as they escalate. Fuelled by a fear of 'losing', 'resolution possibilities are hidden from them. A position is one person’s (or groups') solution to get his/her (or their) needs satisfied.
Why don't we/they get along?
Why do we/they agree or disagree?
ABOUT Conflict... What conflicts look like…
Disputes … WHAT DO DISPUTES LOOK LIKE, and how do people react or respond when conflicts escalate into disputes? (the many faces of conflict),.
CONFLICT RESOLUTION TIPS AND GUIDELINES: Strategies and behaviours for you to apply when in conflict.
CONFLICT CHRONICLES: Original stories by Joseph Ravick with a common theme. The chronicles feature real-life conflicts describing the people, their relationships, and the outcomes which they experienced whether they liked it or not.