CONFLICT RESOLUTION & RELATIONSHIP MANAGEMENT...
Appropriate Resolutions for life’s relationships.
When challenged with a difference between you and another, AND you want an ongoing and functional relationship, you have at least two choices about what to do next, each with a potential consequence.
YOU RATIONALIZE (&/or IGNORE) the other’s reaction and continue trying to convince them that your position, your preferred solution, is the right one.
THE CONSEQUENCE: The other will either ‘shut down’ or walk away, but not forget. Or, they will react by arguing their preferred solution; in either case, the resolution will not contribute to a future positive (working) relationship unless you break the cycle of escalation.
YOU APOLOGIZE with something like: “I sense that something I’ve said bothers you and I want you to know that I’m sorry. I don’t mean anything ‘bad’ and want to solve the problem so we can work (or live) together.”
THE CONSEQUENCE: You have created a bridge which will allow you both to collaboratively work out a mutually acceptable solution.
ABOUT Conflict... What conflicts look like…
Disputes … WHAT DO DISPUTES LOOK LIKE, and how do people react or respond when conflicts escalate into disputes? (the many faces of conflict),.
CONFLICT RESOLUTION TIPS AND GUIDELINES: Strategies and behaviours for you to apply when in conflict.
CONFLICT CHRONICLES: Original stories by Joseph Ravick with a common theme. The chronicles feature real-life conflicts describing the people, their relationships, and the outcomes which they experienced whether they liked it or not.