CONFLICT RESOLUTION & RELATIONSHIP MANAGEMENT...

Appropriate Resolutions for life’s relationships.

Text Box: COMMUNICATION ‘SPEED-BUMPS’… 
opportunities for relationship maintenance.

       If you see that something you have done or said has resulted in an ‘angry’ response or reaction…

…AND…

 

       If you care about the relationship which has been affected…

 

· Reflect on your behaviour… what you did which triggered the other person …

· Register how it impacted on the other person … consider what ‘the receiver’ felt…

· Clarify your intent to the other person … what did you mean to say or do?...

· State that you care about the relationship (IF YOU DO)… your ‘bottom line’ or fundamental intent…

· Apologize for any discomfort your actions might have generated…

· Commit to different behaviour for the future…

· Ask how you can resolve any difference which may have a residual effect on the other person and ON THE RELATIONSHIP.

                   

 

'EGO ALERT'… if you’re having trouble getting by your ego, think about these words written by Anne Frank:

 

"How noble and good everyone could be if at the end of each day

they were to review their own behaviour and weigh up their rights and wrongs. They would automatically try to do better at the start of each new day and after a while would certainly accomplish a great deal."

Text Box: "10% in your life is what happened to you and 90% is how you react to it."  
  – ANITA DAVIDSON

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Reporter: “Mr Gandhi, what do you think of Western civilisation?”
Mahatma Gandhi: “I think it would be a good idea.”

WITH THANKS TO KEITH DE LA RUE OF TELSTRA, AUSTRALIA

Website table of contents  and Joseph Ravick …  links to what’s on this site and who I am.

ABOUT Conflict...  What conflicts look like…

DisputesWHAT DO DISPUTES LOOK LIKE,  and how do people react or respond when conflicts escalate into disputes? (the many faces of conflict),.

COMMUNICATION & CONFLICT  Definitions, terms, jargon

CONFLICT RESOLUTION TIPS AND GUIDELINES: Strategies and behaviours for you to apply when in conflict.

CONFLICT CHRONICLES: Original stories by Joseph Ravick with a common theme. The chronicles feature real-life conflicts describing the people, their relationships, and the outcomes which they experienced whether they liked it or not.