CONFLICT RESOLUTION & RELATIONSHIP MANAGEMENT...

Appropriate Resolutions for life’s relationships.

Text Box: HOW CONFLICT ESCALATES… 

…what it may look like, how people may/will react, 
and most importantly,
what to expect while you prepare to resolve!

GLASL's CONFLICT ESCALATION MODEL

 

         In specific terms, the following model is one of the most accurate we've seen and may serve as a guide as you experience or watch conflict evolve at home, at work, or within any group in which you interact with others.

 

STAGE 1: HARDENING: The first stage of conflict escalation develops when differences resist resolution efforts; opinions crystallize into fixed positions on how a certain issue ought to be handled, and doubt arises about other people's commitment to resolution; suspicions may also begin about ulterior motives and hidden agendas.

 

STAGE 2: DEBATES AND POSTURING: Arguments develop into verbal confrontations; people look for more ways to force his/her/their positions. The dispute is no longer restricted to a well-defined issue and the people resort to bickering about the underlying causes of what's bugging them. Often they exaggerate "what won't work" with what others have suggested, applying whatever strategies they think/feel necessary to prove that he/she/they are 'right' and the other(s) ‘wrong’; consciously or unconsciously, they also try to keep the other (s) off balance emotionally during such escalated situations.

 

STAGE 3: ACTIONS, NOT WORDS: People no longer believe that further talk will resolve anything, and they shift their attention to actions. Their most important goal at this stage is to block the person they see as an opponent from reaching her/his goal; they try to satisfy their own needs and force the 'other(s) to give in.

Text Box: The more serious the issue to the one who owns it, 
the greater the potential 'fallout' from an ineffective resolution process.

STAGE 4: IMAGES AND COALITIONS: The conflict has now shifted from concrete issues and has become about victory or defeat. People actively try to enlist support from bystanders (triangulation), planning and implementing actions to enhance their own image in the eyes of potential supporters. People also consciously seek to stage their confrontations in public in order to recruit who they see as potential supporters. Conflict activities are now focussed on putting-down their opponent (how they've re-labelled the those) in opposition to them) and gaining the upper hand rather than problem-solving towards issue-related results. Attacks are made on identity, attitude, behaviour, position, and the other's allies who are seen supporting the opponents.       ...And as the process moves into a “threatening” stage...

Website table of contents  and Joseph Ravick …  links to what’s on this site and who I am.

ABOUT Conflict...  What conflicts look like…

DisputesWHAT DO DISPUTES LOOK LIKE,  and how do people react or respond when conflicts escalate into disputes? (the many faces of conflict),.

COMMUNICATION & CONFLICT  Definitions, terms, jargon

CONFLICT RESOLUTION TIPS AND GUIDELINES: Strategies and behaviours for you to apply when in conflict.

CONFLICT CHRONICLES: Original stories by Joseph Ravick with a common theme. The chronicles feature real-life conflicts describing the people, their relationships, and the outcomes which they experienced whether they liked it or not.