CONFLICT RESOLUTION & RELATIONSHIP MANAGEMENT...

Appropriate Resolutions for life’s relationships.

Text Box: When in conflict, and trying to get out…

REMAIN CURIOUS….

… the answers might tell you what you need to know to resolve!

     Explore to discover (uncover) the MOTIVATORS (the interests & values) within any POSITIONAL STATEMENT YOU HEAR; These motivators will give you a greater understanding of the issues, how people feel about those issues, …AND... potential areas of agreement and resolution.

              Reflect on which of the 'needs' below (or others) are important to you...and to those with whom you are negotiating...

Text Box: REMAINING CURIOUS!    Curiosity is a critical element necessary for a functional resolution process.

REMAIN CURIOUS… even when you want to 'judge'.

     When people perceive that their 'needs'/values are being threatened …they become positional. They argue their position, their  preferred solution, trying to  satisfy their own interests… forgetting that the needs of more than themselves are at stake. Or they avoid altogether.

 

       When you are on track towards resolution, feelings will not be ignored, and will serve as a potential 'entry points' to break patterns of escalation.  Once feelings and needs are acknowledged sincerely, people usually begin actually resolving differences by listening and empathizing.  This is the functional process which, when applied effectively and mindfully, works for individuals, organizations, companies and governments.  The results of such 'relationship focussed' techniques is to build bridges between disputants and to channel human and financial resources and energies into collaborative conflict resolution, not destructive (relational) adversarial contests.

Text Box: To resolve, you need to uncover the real interests (needs) behind the differences, exploring ways those needs can be acknowledged, validated, and accommodated 
to the ‘relative’ satisfaction of all those involved.

Website table of contents  and Joseph Ravick …  links to what’s on this site and who I am.

ABOUT Conflict...  What conflicts look like…

DisputesWHAT DO DISPUTES LOOK LIKE,  and how do people react or respond when conflicts escalate into disputes? (the many faces of conflict),.

COMMUNICATION & CONFLICT  Definitions, terms, jargon

CONFLICT RESOLUTION TIPS AND GUIDELINES: Strategies and behaviours for you to apply when in conflict.

CONFLICT CHRONICLES: Original stories by Joseph Ravick with a common theme. The chronicles feature real-life conflicts describing the people, their relationships, and the outcomes which they experienced whether they liked it or not.  

o honesty

o loyalty

o compassion

o Humility

o respect

o generosity

o excellence

o Courtesy

o orderliness

o forgiveness

o patience

o obedience

o integrity

o determination

o friendliness

o flexibility