CONFLICT RESOLUTION & RELATIONSHIP MANAGEMENT...
Appropriate Resolutions for life’s relationships.
Integrative Negotiation: A creative process whereby negotiators expand on previously assumed parameters and develop alternative resolutions which may enable the parties to achieve relative satisfaction.
Interests: Hopes, expectations, fears, concerns, beliefs, values and any associated needs which must be considered and reflected in any agreement if it is to be satisfactory.
Interest-based: Mediation or negotiation approaches which seek to elicit both obvious/surfaced and underlying needs of the parties.
Issues: The specific problems and challenges which disputing parties attempt to resolve.
Litigation: A lawsuit through which a party(s) choose to take their case to court as the preferred method of conflict resolution. A Litigant is a party engaged in a lawsuit.
Mediation: A process by which a third party neutral intervener attempts to assist conflicting parties in reconciling their differences, in reaching a voluntary resolution of a dispute and/or a transformation of their relationship. The terms mediation is often used interchangeably with conciliation or facilitation.
Memorandum of Understanding: A record of agreement(s) signed by the parties. By agreement, the memorandum may or may not be binding and is helpful to parties by having multi-issue agreements in writing for review, constituent approval, or legal advice.
Negotiation: A process whereby parties attempt to work out a mutually agreeable settlement without the assistance of a neutral third party.
Neutral: A person not in any way connected to the parties nor directly or indirectly involved in a conflict or dispute. The perception of neutrality is also critical. There is a moral, ethical, and legal obligation by those involved as third party interveners to disclose any issue or connection which may compromise their neutrality.
Objectives: In terms of negotiations, what the parties hope to accomplish during discussions.
Parties: The people involved in the negotiations, disagreement, conflict, or dispute.
Objective Criteria: Objective (as opposed to subjective) and agreed upon standards by which options will be judged and decisions will be made.
Open Questions: Designed to elicit information, to probe and to motivate dialogue, open questions cannot be answered by "yes" or "no".
ABOUT Conflict... What conflicts look like…
Disputes … WHAT DO DISPUTES LOOK LIKE, and how do people react or respond when conflicts escalate into disputes? (the many faces of conflict),.
CONFLICT RESOLUTION TIPS AND GUIDELINES: Strategies and behaviours for you to apply when in conflict.
CONFLICT CHRONICLES: Original stories by Joseph Ravick with a common theme. The chronicles feature real-life conflicts describing the people, their relationships, and the outcomes which they experienced whether they liked it or not.