CONFLICT RESOLUTION & RELATIONSHIP MANAGEMENT...

Appropriate Resolutions for life’s relationships.

Integrative Negotiation:      A creative process whereby negotiators expand on previously assumed parameters and develop alternative resolutions which may enable the parties to achieve relative satisfaction.

Interests:                Hopes, expectations, fears, concerns, beliefs, values and any associated needs which must be considered and reflected in any agreement if it is to be satisfactory.

Interest-based:     Mediation or negotiation approaches which seek to elicit both obvious/surfaced and underlying needs of the parties.

Issues:                The specific problems and challenges which disputing parties attempt to resolve.

Litigation:            A lawsuit through which a party(s) choose to take their case to court as the preferred method of conflict resolution. A Litigant is a party engaged in a lawsuit.

Mediation:            A process by which a third party neutral intervener attempts to assist conflicting parties in reconciling their differences, in reaching a voluntary resolution of a dispute and/or a transformation of their relationship. The terms mediation is often used interchangeably with conciliation or facilitation.

Memorandum of Understanding:         A record of agreement(s) signed by the parties. By agreement, the memorandum may or may not be binding and is helpful to parties by having multi-issue agreements in writing for review, constituent approval, or legal advice.

Negotiation:         A process whereby parties attempt to work out a mutually agreeable settlement without the assistance of a neutral third party.

Neutral:               A person not in any way connected to the parties nor directly or indirectly involved in a conflict or dispute.  The perception of neutrality is also critical. There is a moral, ethical, and legal obligation by those involved as third party interveners to disclose any issue or connection which may compromise their neutrality.

Objectives:           In terms of negotiations, what the parties hope to accomplish during discussions.

Parties:                The people involved in the negotiations, disagreement, conflict, or dispute.

Objective Criteria:                 Objective (as opposed to subjective) and agreed upon standards by which options will be judged and decisions will be made.

Open Questions:   Designed to elicit information, to probe and to motivate dialogue, open questions cannot be answered by "yes" or "no".

…more definitions…

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Website table of contents  and Joseph Ravick …  links to what’s on this site and who I am.

ABOUT Conflict...  What conflicts look like…

DisputesWHAT DO DISPUTES LOOK LIKE,  and how do people react or respond when conflicts escalate into disputes? (the many faces of conflict),.

COMMUNICATION & CONFLICT  Definitions, terms, jargon

CONFLICT RESOLUTION TIPS AND GUIDELINES: Strategies and behaviours for you to apply when in conflict.

CONFLICT CHRONICLES: Original stories by Joseph Ravick with a common theme. The chronicles feature real-life conflicts describing the people, their relationships, and the outcomes which they experienced whether they liked it or not.